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SEE Model: An Approach to Confrontation
Description
A process often used in emergency or first-aid situations – Stop; Evaluate: Engage – is also a tool that can be helpful when dealing with confrontation.
Time Required: 30 minutes
Language: English
Learning Objectives
- Identify teachable moments in a recreation setting.
- Utilize the SEE process as an approach to manage these teachable moments.
- Practice establishing rapport and communicating alternatives
Teaching Process
Introduce the SEE process after Step 2 of the activity: When a teachable moment arises that may involve confronting someone’s inappropriate behavior, first STOP: take a breath, calm yourself. Then EVALUATE: What is the behavior that needs to be addressed?
What is the situation presented – how many people involved; what are the physical conditions; are there warning signs of possible danger present; what commonalities might you have with the other person? Then,
ENGAGE: First, quickly establish a relationship, being courteous and using any commonalities you may have noticed. Then mention the behavior you noticed and ask if they are aware of the impact (social or resource) that they are causing. State those impacts. Suggest alternatives; offer assistance with alternatives if possible. Consider using the “I feel”, “I have felt”, and “I have found” approach to show empathy and understanding. I understand how you feel, I have felt that way before. I have found that by… The STOP and EVALUATE steps will need to be quite rapid – you have only a limited time to make an effective contact.
Now have participants reevaluate their situation using the SEE process. Write new response/reaction on the
back of the card.
